Privacy Policy
Last updated: 27th January 2026
ClaimProof (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information when you use the ClaimProof app and website.
1. Information we collect
We collect information to provide and improve the ClaimProof service.
This may include:
Personal information
- Name
- Email address
- Account login details
Claim-related information you choose to upload
- Photos of items
- Receipts or purchase documents
- Descriptions of belongings
- Ownership notes
- Item values and categories
Technical information
- Device type and operating system
App usage data (for performance and improvement)
2. How we use your information
We use your information to:
- Provide and operate the ClaimProof app
- Store and organise your proof of ownership
- Enable you to export or send claim information
- Improve app functionality and user experience
- Communicate with you about support or updates
We do not sell your personal information.
3. Storage and security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
This includes:
- Secure servers and encrypted connections
- Restricted access to stored data
- Regular system monitoring
While no system is 100% secure, we actively work to maintain strong protection standards.
4. Sharing of information
Your information is not shared with third parties except:
- When required by law
- When necessary to operate the service (such as secure hosting providers)
- When you choose to export or send claim information to an insurer
We only use trusted service providers who follow appropriate data protection standards.
5. Your control and access
You may:
- View, update, or delete your information within the app
- Request access to your stored personal information
- Request correction of inaccurate data
To make a request, contact us at:
6. Data retention
We retain your information only for as long as necessary to provide the service or as required by law.
You may delete your account at any time, which will remove your stored information from our systems (subject to legal requirements).
7. Cookies and website data
Our website may use basic cookies or analytics tools to improve functionality and understand usage. These do not identify you personally.
8. Children’s privacy
ClaimProof is not intended for children under 13. We do not knowingly collect personal information from children
Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact:
ClaimProof is built to help users prepare evidence for insurance claims. Your information always remains yours.
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